https://teammatetechnology.com/blog/ Product news, release notes and guides for Microsoft Teams voice and messaging. en-us Wed, 14 Oct 2026 05:20:00 GMT https://teammatetechnology.com/assets/og/teammate-share.jpg https://teammatetechnology.com/blog/ https://teammatetechnology.com/new-teammate-website/ https://teammatetechnology.com/new-teammate-website/ Wed, 14 Oct 2026 05:20:00 GMT Michael Hudlow News Our new website shows every way to bring your service to Microsoft Teams, with a live AI receptionist, a comparison guide and a self-serve proof of concept. https://teammatetechnology.com/7-ai-voice-agent-templates-and-where-each-one-wins/ https://teammatetechnology.com/7-ai-voice-agent-templates-and-where-each-one-wins/ Wed, 14 Oct 2026 05:15:00 GMT Michael Hudlow Microsoft Teams Features UCaaS Seven AI voice agent templates, the businesses each one fits best, and how service providers can resell them on top of the phone service they already sell. https://teammatetechnology.com/lumen-teams-voice-exit/ https://teammatetechnology.com/lumen-teams-voice-exit/ Wed, 14 Oct 2026 05:15:00 GMT Michael Hudlow Microsoft Teams UCaaS News Lumen stopped selling voice, including hosted Teams calling, on August 1. Here's how UCaaS providers can win the Teams customers it left behind. https://teammatetechnology.com/teammate-mobile-apps-ios-android/ https://teammatetechnology.com/teammate-mobile-apps-ios-android/ Wed, 14 Oct 2026 05:15:00 GMT Michael Hudlow News Features Microsoft Teams Your customers' business numbers, now on iPhone and Android. Our mobile calling apps are live on the App Store and Google Play. Contact us to learn more. https://teammatetechnology.com/teammate-netsapiens-ugm-2026/ https://teammatetechnology.com/teammate-netsapiens-ugm-2026/ Wed, 14 Oct 2026 05:15:00 GMT Michael Hudlow Events News UCaaS TeamMate is an exhibitor and sponsor at NetSapiens UGM 2026 in Austin, October 26–29, and is sponsoring the AI panel. Come talk to us about AI Voice Agents. https://teammatetechnology.com/teams-integration-options/ https://teammatetechnology.com/teams-integration-options/ Tue, 29 Sep 2026 16:00:00 GMT Eric Hernaez Microsoft Teams UCaaS Every Teams customer needs something different. Why service providers win with a range of integration options, with examples from the TeamMate platform. https://teammatetechnology.com/microsoft-teams-telephony-integration-guide/ https://teammatetechnology.com/microsoft-teams-telephony-integration-guide/ Sun, 27 Sep 2026 16:00:00 GMT Eric Hernaez Guides Microsoft Teams How Microsoft Teams telephony works: Calling Plans, Operator Connect, Direct Routing and Teams Phone Mobile compared, plus connecting a PBX or SIP trunk. https://teammatetechnology.com/teams-webex-chat-federation/ https://teammatetechnology.com/teams-webex-chat-federation/ Tue, 17 Feb 2026 16:00:00 GMT Microsoft Teams The only guide to Teams-Webex chat federation. Learn how ChatBridge bridges Microsoft Teams and Cisco Webex for real-time cross-platform messaging. https://teammatetechnology.com/chatbridge-vs-mio-comparison/ https://teammatetechnology.com/chatbridge-vs-mio-comparison/ Mon, 16 Feb 2026 16:00:00 GMT Microsoft Teams Detailed comparison of TeamMate ChatBridge and Mio for Teams-Slack chat federation. Platform support, Webex advantage, security, and pricing. https://teammatetechnology.com/microsoft-teams-slack-integration-guide/ https://teammatetechnology.com/microsoft-teams-slack-integration-guide/ Mon, 16 Feb 2026 16:00:00 GMT Microsoft Teams How to connect Microsoft Teams and Slack for real-time bidirectional messaging. Covers native options, third-party solutions, and enterprise use cases. https://teammatetechnology.com/sms-for-microsoft-teams-unified-communication/ https://teammatetechnology.com/sms-for-microsoft-teams-unified-communication/ Wed, 21 Jan 2026 16:00:00 GMT Blog Learn why SMS for Microsoft Teams is a fast, powerful way to unite customer communication with internal collaboration. Discover how TeamMate’s SMS integration brings teams together. https://teammatetechnology.com/teammate-technology-is-now-soc-2-certified/ https://teammatetechnology.com/teammate-technology-is-now-soc-2-certified/ Fri, 02 Jan 2026 16:00:00 GMT News We’re excited to announce that Teammate Technology is now SOC 2 Type 2 certified—a major milestone in our commitment to data security, reliability, and https://teammatetechnology.com/business-call-recording-cost-control-flexibility/ https://teammatetechnology.com/business-call-recording-cost-control-flexibility/ Mon, 08 Dec 2025 16:00:00 GMT Microsoft Teams Learn how business call recording delivers cost savings, stronger control and greater flexibility with TeamMate’s solution for Microsoft Teams. https://teammatetechnology.com/direct-routing-as-a-service-msp/ https://teammatetechnology.com/direct-routing-as-a-service-msp/ Mon, 01 Dec 2025 16:00:00 GMT DRaaS Learn how MSPs and Service Providers can expand their offerings with Direct Routing as a Service (DRaaS) from TeamMate. Discover the benefits of scalable, flexible Teams voice. https://teammatetechnology.com/operator-connect-express-msp-benefits/ https://teammatetechnology.com/operator-connect-express-msp-benefits/ Tue, 25 Nov 2025 16:00:00 GMT Features Discover why Operator Connect Express is a game-changing Microsoft Teams voice solution and how TeamMate Technology simplifies access for MSPs. https://teammatetechnology.com/teams-operator-connect-pstn-integration/ https://teammatetechnology.com/teams-operator-connect-pstn-integration/ Wed, 19 Nov 2025 16:00:00 GMT Microsoft Teams Learn how Teams Operator Connect simplifies PSTN connectivity and how TeamMate Technology supports MSPs in streamlining Microsoft Teams calling https://teammatetechnology.com/microsoft-teams-calling-compliance-security/ https://teammatetechnology.com/microsoft-teams-calling-compliance-security/ Tue, 11 Nov 2025 16:00:00 GMT Microsoft Teams Learn how Microsoft Teams Calling, enhanced by TeamMate, helps MSPs deliver compliant, secure, and scalable voice solutions for clients across industries. https://teammatetechnology.com/teammate-technology-v2-18-new-features-enhancements/ https://teammatetechnology.com/teammate-technology-v2-18-new-features-enhancements/ Fri, 26 Sep 2025 16:00:00 GMT Events At Teammate we stay committed to continuously enhancing our platforms to deliver a better, faster, and more reliable experience for our customers. As part of https://teammatetechnology.com/introducing-acs-call-app/ https://teammatetechnology.com/introducing-acs-call-app/ Fri, 26 Sep 2025 16:00:00 GMT Microsoft Teams The release of TeamMate version 2.18 includes the latest iteration of our call app, now rebranded ACS Call App. Built on Microsoft’s Azure Communication https://teammatetechnology.com/meet-teammate-powering-seamless-collaboration-across-microsoft-teams-and-mitel/ https://teammatetechnology.com/meet-teammate-powering-seamless-collaboration-across-microsoft-teams-and-mitel/ Thu, 25 Sep 2025 16:00:00 GMT News For organizations running both Microsoft Teams and traditional telephony or Unified Communications as a Service (UCaaS) platforms, productivity often suffers when the two systems don’t work… https://teammatetechnology.com/operator-connect-certification-for-msps/ https://teammatetechnology.com/operator-connect-certification-for-msps/ Mon, 22 Sep 2025 16:00:00 GMT UCaaS Learn how TeamMate lets MSPs and CSPs offer Microsoft Teams voice without the hassle of Operator Connect Certification. Faster deployments, no certification required. https://teammatetechnology.com/microsoft-teams-operator-connect-deployment/ https://teammatetechnology.com/microsoft-teams-operator-connect-deployment/ Mon, 08 Sep 2025 16:00:00 GMT Microsoft Teams Learn how MSPs can streamline Microsoft Teams Operator Connect deployment with TeamMate's Operator Connect Express. https://teammatetechnology.com/did-microsoft-break-license-free-call-apps/ https://teammatetechnology.com/did-microsoft-break-license-free-call-apps/ Wed, 27 Aug 2025 16:00:00 GMT Microsoft Teams On March 20, 2025, Microsoft quietly announced a policy change enforcing Phone System license checks for bot-initiated PSTN calls in Microsoft Teams, effective September 30, 2025. This update… https://teammatetechnology.com/mitel-chooses-teammate-to-accelerate-teams-integration/ https://teammatetechnology.com/mitel-chooses-teammate-to-accelerate-teams-integration/ Thu, 14 Aug 2025 16:00:00 GMT News Mitel, a global leader in business communications, and L–SPARK, Canada’s top software accelerator, have announced the latest companies chosen from a https://teammatetechnology.com/microsoft-teams-federated-chat/ https://teammatetechnology.com/microsoft-teams-federated-chat/ Tue, 05 Aug 2025 16:00:00 GMT Microsoft Teams Learn how Microsoft Teams Federated Chat enables secure, cross-platform communication. Explore use cases and discover TeamMate’s powerful chat integration tools. https://teammatetechnology.com/teams-chat-slack-integration/ https://teammatetechnology.com/teams-chat-slack-integration/ Mon, 14 Jul 2025 16:00:00 GMT Microsoft Teams Discover how integrating Microsoft Teams and Slack enables cross-platform messaging. Learn how TeamMate’s Chat Connector improves communication and productivity. https://teammatetechnology.com/teams-chat-integration-productivity/ https://teammatetechnology.com/teams-chat-integration-productivity/ Mon, 30 Jun 2025 16:00:00 GMT Microsoft Teams Learn how Teams Chat Integration helps MSPs improve client communication, streamline collaboration, and deliver smarter service offerings. https://teammatetechnology.com/new-api-workflow/ https://teammatetechnology.com/new-api-workflow/ Thu, 26 Jun 2025 16:00:00 GMT Microsoft Teams Discover how the new API Workflow improves provisioning speed and reliability. Enhance automation and integration—learn more today! https://teammatetechnology.com/get-to-know-teammates-operator-connect-express/ https://teammatetechnology.com/get-to-know-teammates-operator-connect-express/ Mon, 26 May 2025 16:00:00 GMT Microsoft Teams For service providers seeking seamless Microsoft Teams telephony, TeamMate’s Operator Connect Express (OCE), launched in January 2025, delivers a powerful, https://teammatetechnology.com/microsoft-teams-call-recording-compliance/ https://teammatetechnology.com/microsoft-teams-call-recording-compliance/ Mon, 26 May 2025 16:00:00 GMT Microsoft Teams Learn how to ensure Microsoft Teams call recording compliance for your business. This guide covers key regulations, best practices, and how TeamMate simplifies it all. https://teammatetechnology.com/teams-phone-recording-efficiency/ https://teammatetechnology.com/teams-phone-recording-efficiency/ Tue, 20 May 2025 16:00:00 GMT Microsoft Teams Discover how Teams phone recording improves business efficiency and performance. Learn how TeamMate’s solution helps you record and manage Microsoft Teams calls seamlessly. https://teammatetechnology.com/coming-soon-ai-voice-for-microsoft-teams/ https://teammatetechnology.com/coming-soon-ai-voice-for-microsoft-teams/ Thu, 24 Apr 2025 16:00:00 GMT Microsoft Teams AI voice agents are rapidly changing the game in business voice communications. But the capability to interact with a voice agent through Microsoft Teams https://teammatetechnology.com/three-features-that-set-teammate-apart/ https://teammatetechnology.com/three-features-that-set-teammate-apart/ Sat, 05 Apr 2025 16:00:00 GMT Blog TeamMate’s Microsoft Teams telephony integration offers unique tools like Presence Sync, Presence Pause, and Pro Transfer to streamline communication. https://teammatetechnology.com/teammate-technology-shares-exciting-new-microsoft-teams-integration-solutions-at-itexpo-2025/ https://teammatetechnology.com/teammate-technology-shares-exciting-new-microsoft-teams-integration-solutions-at-itexpo-2025/ Wed, 19 Mar 2025 16:00:00 GMT Features At the recently concluded ITEXPO 2025, our very own CEO Eric Hernaez, spoke with Rich Tehrani of TMC about three of the Company’s newly launched https://teammatetechnology.com/teammate-joins-itexpo-2025-boosting-margins-with-microsoft-365-and-teams-the-msp-opportunity/ https://teammatetechnology.com/teammate-joins-itexpo-2025-boosting-margins-with-microsoft-365-and-teams-the-msp-opportunity/ Thu, 13 Mar 2025 16:00:00 GMT Events If you missed the IT Expo 2025 session on “Boosting Margins with Microsoft 365 and Teams – The MSP Opportunity,” don’t worry—we’ve got you https://teammatetechnology.com/teammate-technology-v2-16-new-features-enhancements/ https://teammatetechnology.com/teammate-technology-v2-16-new-features-enhancements/ Mon, 03 Mar 2025 16:00:00 GMT Features At Teammate Technology, we continuously strive to enhance our platform and introduce new features that elevate your communication management experience. With https://teammatetechnology.com/teammate-unveils-exciting-new-products-elevating-microsoft-teams-with-new-integrations/ https://teammatetechnology.com/teammate-unveils-exciting-new-products-elevating-microsoft-teams-with-new-integrations/ Tue, 11 Feb 2025 16:00:00 GMT Features TeamMate is thrilled to announce the latest additions to our suite of innovative communication solutions. As part of our ongoing commitment to enhancing the https://teammatetechnology.com/new-feature-alert-version-2-15-launching-december-7-2024/ https://teammatetechnology.com/new-feature-alert-version-2-15-launching-december-7-2024/ Wed, 04 Dec 2024 16:00:00 GMT Features Teammate Version 2.15 will be released on December 7, 2024, with a host of new features and enhancements designed to improve your experience and streamline https://teammatetechnology.com/teammate-to-present-latest-sms-integration-at-netsapiens-codefest/ https://teammatetechnology.com/teammate-to-present-latest-sms-integration-at-netsapiens-codefest/ Thu, 17 Oct 2024 16:00:00 GMT Events We are thrilled to announce that Teammate Technology has been chosen to present our latest SMS integration at the upcoming Netsapiens Codefest! This event will take place during the 2024 User Group… https://teammatetechnology.com/teammate-supports-new-sms-providers/ https://teammatetechnology.com/teammate-supports-new-sms-providers/ Thu, 19 Sep 2024 16:00:00 GMT News TeamMate is pleased to announce that the TeamMate SMS Connector is now integrated with Syniverse and Crexendo powered by Netsapiens. https://teammatetechnology.com/teammate-technology-joins-crexendo-ugm-2024/ https://teammatetechnology.com/teammate-technology-joins-crexendo-ugm-2024/ Wed, 18 Sep 2024 16:00:00 GMT Events Save the date: October 21-24, 2024, as Crexendo | Netsapiens’ Annual User Group Meeting (UGM) goes to Nashville, Tennessee! https://teammatetechnology.com/manage-your-bills-with-ease-with-the-new-teammate-billing-portal/ https://teammatetechnology.com/manage-your-bills-with-ease-with-the-new-teammate-billing-portal/ Tue, 10 Sep 2024 16:00:00 GMT News Manage your invoices and pay your Teammate bills with ease with the new Teammate Billing Portal. https://teammatetechnology.com/microsoft-teams-direct-routing-needs/ https://teammatetechnology.com/microsoft-teams-direct-routing-needs/ Tue, 13 Aug 2024 16:00:00 GMT Blog Wondering what licenses you need to get started with Microsoft Teams Direct Routing? Find out in our latest blog! Visit us today! https://teammatetechnology.com/new-features-alert-version-2-14-is-here/ https://teammatetechnology.com/new-features-alert-version-2-14-is-here/ Thu, 08 Aug 2024 16:00:00 GMT Features Knowledge Base. Our Knowledge Base is available through the Help widget in the reseller portal and contains guides to using all of the new features.Support https://teammatetechnology.com/group-sms-messaging-now-available/ https://teammatetechnology.com/group-sms-messaging-now-available/ Thu, 27 Jun 2024 16:00:00 GMT News 4. Select Group SMS for the Send Option and do the following: https://teammatetechnology.com/teammate-introduces-contact-sync-application-for-netsapiens/ https://teammatetechnology.com/teammate-introduces-contact-sync-application-for-netsapiens/ Wed, 05 Jun 2024 16:00:00 GMT Features TeamMate’s Version 2.13 brings the Contact-Sync application to help keep contact details uniform across Netsapiens and Microsoft Teams systems. https://teammatetechnology.com/teammate-technology-expands-its-footprint-with-opening-of-new-point-of-presence-in-singapore/ https://teammatetechnology.com/teammate-technology-expands-its-footprint-with-opening-of-new-point-of-presence-in-singapore/ Tue, 14 May 2024 16:00:00 GMT Events Larger footprint means better network performance and enhanced reliability in our Teams integration leading to more efficient operations and better https://teammatetechnology.com/new-features-alert-version-2-13-is-coming-on-may-11th/ https://teammatetechnology.com/new-features-alert-version-2-13-is-coming-on-may-11th/ Fri, 10 May 2024 16:00:00 GMT News We work hard to bring added features and enhancements that improve the UCaaS user experience so that you can successfully integrate your UCaaS with Microsoft https://teammatetechnology.com/teammate-ceo-to-speak-at-reinvent-connect-2024/ https://teammatetechnology.com/teammate-ceo-to-speak-at-reinvent-connect-2024/ Tue, 07 May 2024 16:00:00 GMT News Teammate Technology’s very own CEO Eric Hernaez will be speaking at ReInvent Connect 2024 – the annual national partner summit hosted by ReInvent Telecom – about the company’s Teams Integration… https://teammatetechnology.com/direct-routing-as-a-service/ https://teammatetechnology.com/direct-routing-as-a-service/ Thu, 11 Apr 2024 16:00:00 GMT UCaaS What Direct Routing as a Service (DRaaS) is, how it works, who needs it, how its costs compare with self-managed Direct Routing, and how to choose a provider.