NEWAI Voice Agents for Microsoft Teams are now generally available. AI Voice Agents for Teams. Try it live →
The Microsoft Teams platform for Voice and Messaging providers

One platform. Many ways to work with Microsoft Teams.

Calling, messaging and more built for Teams, from a single white-label partner platform.

Free 30-day proof of concept for service providers.

30+ partners and 500+ service providers in 18 countriesMicrosoft ISV Partner · Microsoft Certified for Co-sell100% Microsoft Azure based, 9 geographic regionsSOC 2 Type 2 certified
The Teams opportunity
61%
of organizations tie their phone system to TeamsSource: Cavell
~22%
of UCaaS seats are MicrosoftSource: Metrigy
Your platform, your control

You run the service. Teams is where your customers use it.

Every product runs on what you already operate and is managed in a portal branded as yours. Where a product adds a Teams app, that app carries your brand too.

1

Your network, your numbers

Calls ride your PBX, SIP trunks and carrier. Texts ride your SMS gateway. You keep your DIDs and carrier relationships.

2

White-label portal for every product

You and your customers' admins manage users, numbers and settings in a portal branded as yours.

3

Your brand in Teams, where it fits

PBX Connector, SMS Connector and ACS Call App add a Teams app with your name and logo. Operator Connect Express and Direct Routing use native Teams calling.

Revenue lines

Every Teams tenant is a new place to sell.

One tenant, eight things to sell.

Start with one product and add more per customer. You can mix products in a single Microsoft tenant.

NewAI Voice Agents

An AI voice agent on every Teams line you sell.

Conversational call answering, routing and scheduling inside Teams Phone, under your brand. Now generally available.

  • Works with any Teams calling setup. Operator Connect, Direct Routing or Microsoft Calling Plans.
  • Knows who to reach. Looks up users in the Teams directory and shows what the caller wants on an Adaptive Call Card while the phone rings.
  • Yours to resell. White-label: your brand, your domain, your pricing. 40+ languages, and we'll sign a BAA for healthcare clients.

The receptionist that answers our main line is built on the same agent. Try it in your browser.

Start from a template

TransferMessage TakerSchedulingAfter Hours HelpdeskAppointment ReminderTranslatorNotetaker
Launch fast

Connect. Provision. Sell.

Go to market on what you already run, without a certification project.

Connect

Point TeamMate at your SIP PBX, SIP trunk or SMS gateway. Keep your DIDs and carrier relationships. Over 80 PBX types and variants tested, and if yours isn't listed, ask us.

Provision

Set up your white-label portal, then provision customers from it or the REST API. For products that include a Teams app, your branded app is part of the setup.

Sell

Add products tenant by tenant, and mix connection types for each customer as their needs grow.

No SBC to run

Session border controllers are included, running in 9 Microsoft Azure regions.

Mix connection types in one tenant

OCE, Direct Routing, PBX/UCaaS and even external SIP trunks can sit side by side for each customer.

Automated end to end

Direct Routing, user provisioning and Teams app creation are automated with the Microsoft Graph API and PowerShell.

Compare

Several ways to reach Teams. See which one lets you offer them all.

Other Integrations, Operator Connect, DIY Direct Routing and TeamMate each fit different needs. See how they compare on connection types, what you can sell, certification, setup and branding.

TeamMateEvery connection type on one platform
Other IntegrationsThird-party Teams integrations
Operator ConnectMicrosoft's operator program
DIY Direct RoutingBuild and run it yourself
Proof

Built with partners since 2020.

30+

partners and 500+ service providers

18

countries

9

geographic Azure regions; 100% Microsoft Azure based

Co-sell

Microsoft ISV Partner · Microsoft Certified for Co‑sell

SOC 2TYPE 2SOC 2 Type 2 certified

Independently audited, with security, availability and confidentiality controls monitored continuously. Visit the Trust Center →

2020PBX Connector
2021SIP Trunk Connector
2022SMS Connector
2024ChatBridge
2026AI Voice Agents
NetSapiens
“This is a major win for all involved: our service provider partners benefit by being able to serve new markets and businesses benefit by increasing the efficiency and use cases for a product that is a major part of their operations.”
Jason ByrneSVP of Products and Marketing, NetSapiens

Bring your service to every Teams tenant.

See the platform running with Microsoft Teams in a live demo, or start a proof of concept.

Free 30-day proof of concept for service providers.