2600hz Ups the Ante with TeamMate Integration
When it comes to selling and supporting a Teams integration to your UCaaS service, ease of provisioning and ongoing management are the keys to success. Although, TeamMate makes every effort to simplify the provisioning process by automating the interaction with Microsoft’s Powershell and Graph APIs, there’s no better way to do it than building the controls directly into the UCaaS platform’s existing user interface.
So, when we saw the newest version of the 2600hz comm.land application, we were blown away. Although, comm.land is a very capable WebRTC collaboration client and softphone in it’s own right, 2600hz added the ability for a comm.land administrator to manage Teams as an alternate softphone as well. As shown in the video below, all that’s needed to add a Teams user to your 2600hz system are a few clicks in the comm.land administrator portal. The comm.land back-end connects to TeamMate’s API to build an account and kick-off the provisioning process with Microsoft. It doesn’t get much easier than that!
And of course, once the provisioning is done, TeamMate works great to help you leverage all of the benefits to be had from Microsoft Teams by efficiently converting Teams into a softphone that exposes 2600hz features right in Teams as a branded application, including the ability to park calls, sync presence, activate BLF, get message waiting notifications and much more.
Pretty much everyone can agree that reducing the number of portals needed to provision and manage a service is a great thing. But here are just a few of the lesser appreciated benefits that you will realize when using the new TeamMate integration in comm.land from 2600hz:
Enhanced Customer Experience: Customers enjoy a streamlined and convenient experience when they can access and manage services from multiple applications through a single portal. This one-stop-shop approach simplifies processes for the customer, reducing the need to navigate multiple systems.
Operational Efficiency: Integrating configuration tasks can lead to more efficient operations. It minimizes the need for manual interventions and reduces the risk of errors, as data entry and updates are centralized. This means faster service delivery, lower operational costs, and most importantly a better end user experience.
Data Consolidation and Analysis: The integration allows for the consolidation of data across both comm.land native and Teams services, leading to better analytics and insights. By enabling the consolidation of user information in a single interface, reports can be more comprehensive, leading to informed decisions, a better understanding of customer behavior, and ultimately, improving services.
Competitive Advantage: Let’s face it, the competition for business voice services around Teams is fierce. So having an offering that leads to a better customer experience will yield a competitive edge in the market. It can attract customers who are looking for simplified service management and will certainly help to retain existing customers.
Scalability: As your UCaaS business grows, having an integrated system can make it easier to scale up services and add new offerings without adding employees and complexifying processes.