Voice · Teams Call Recording

Every Teams call. Recorded and searchable.

Record internal and external calls and Teams meetings, with PCI pause and resume and storage in the TeamMate cloud or SharePoint.

Book a demo → Start a proof of concept

Free 30-day proof of concept for service providers.

30+ partners and 500+ service providers in 18 countriesMicrosoft ISV Partner · Microsoft Certified for Co-sell100% Microsoft Azure based, 9 geographic regions

Illustration: the Teams Call Recording portal, white-labelled as Acme Voice: a list of recorded Microsoft Teams calls with search and date filters, play and download buttons, and an audio player.

Features

Built for Microsoft Teams.

Installed in the Teams tenant as a scalable Azure-based service that uses Microsoft Graph for native access to call activity. For regulatory compliance, customer service and employee training.

SOC 2TYPE 2TeamMate is SOC 2 Type 2 certified. Visit the Trust Center →

PCI-DSS pause and resume

An Adaptive Card in Teams lets users pause and resume recording while card details are shared. Participants hear when it pauses and resumes.

Policies by tenant, user or group

Create compliance recording policies and apply them at tenant, user or security group level.

Role-based access

Role groups restrict search and playback for certain users.

Audit log

See who accessed which recordings.

Secure storage

Store recordings in the TeamMate cloud or your own SharePoint.

All Teams voice activity

Inbound, outbound, federated and conference calls, plus meetings.

Search and playback

Find calls in a browser interface, then play them back or download them.

Single sign-on

See the full TeamMate architecture →

Value

Recording for every customer. Under your brand.

What your customers get

Inbound, outbound, federated and conference calls, plus meetings, recorded.
Search, playback and download in a browser.
PCI pause and resume from an Adaptive Card.
Single sign-on with Microsoft.

What you get

A white-label recording service, sold under your brand.
Recording policies by tenant, user or security group.
Recordings in the TeamMate cloud or your customer's SharePoint.
A scalable service on Microsoft Azure.

FAQ

Teams Call Recording questions.

Which calls are recorded?

All Teams voice activity: inbound, outbound, federated and conference calls, and meetings.

Where are recordings stored?

In the TeamMate cloud or your own SharePoint, with user-defined retention.

How does PCI pause work?

An Adaptive Card in Teams lets the user pause and resume recording. Participants see and hear when recording pauses and resumes.

Do users need separate accounts?

No. Single sign-on with Microsoft means no separate accounts.

Who can play back recordings?

Role groups control search and playback, and the audit log shows who accessed which recordings.

Can I sell it under my brand?

Yes. Teams Call Recording is white-label and sold under your brand.