Direct Routing As a Service ( DRASS )
Why The Sip Trunk Connector
TeamMate automates the entire Direct Routing build between your network and Microsoft Teams — from trunk configuration to user provisioning.
All calling features — Auto-Attendants, Call Queues, voicemail, call forwarding — are provided by Microsoft Teams Phone System and managed in the Teams Admin Center.
Your customers get Teams calling powered by your SIP trunking service. You control the PSTN interconnect; Microsoft handles the telephony features.
Every component is fully brandable — your portal, your Teams app, your customer experience. Built from the ground up for service providers and resellers.
Programmatic access to authentication, provisioning, and every configuration option in the TeamMate portal — integrate DRaaS into your existing workflows.
100% Azure-based across 4 regions. Minimal Microsoft permissions granted — no Microsoft passwords or tokens are read or stored.
How It Works
Create your branded TeamMate service provider portal and invite your first customer to connect their SIP trunk to their Microsoft Office 365 tenant.
Add DID/DDI numbers and configure trunk profiles. TeamMate automates the Direct Route build, linking your SIP gateway to your customer's Teams environment.
Map Teams users to their PSTN phone numbers. They can immediately make and receive calls from Teams on any device — mobile, laptop, or tablet.
Platform Capabilities
All components run in Microsoft Azure across 4 geographic regions for reliability and low latency.
TeamMate is a Microsoft Certified ISV Partner, co-sell ready and fully aligned with the Microsoft ecosystem.
Your branding, your portal, your notifications — delivered as a custom app inside your customer's Microsoft Teams.
Manage all your customers from a single provider portal with full visibility into each tenant's configuration.
Offer both SIP trunking for voice and SMS messaging to your Teams customers from the same management interface.
Minimal Microsoft permissions granted for integration. No Microsoft passwords or tokens are read or held.
Who It’s For
| Service Providers & Resellers | Businesses & IT Teams |
|---|---|
| Offer Direct Routing as a Service to customers who want Microsoft Teams Phone System powered by your SIP trunking network. | Use Microsoft Teams Phone System as your primary calling platform with SIP trunking from your preferred provider. |
| Automate Direct Route creation for every customer | Microsoft Teams becomes your phone system — not a sidecar |
| White-label the portal and custom Teams app | Auto-Attendants Call Queues and voicemail managed in Teams |
| Multi-tenant management from a single dashboard | Make and receive calls from Teams on any device |
| API-driven provisioning for automation at scale | Keep your existing phone numbers and preferred SIP provider |
| You own the PSTN relationship — Microsoft provides calling features | No complex Direct Routing configuration to manage |
Know The Difference
| Feature | PBX Connector | SIP Trunk Connector (DRaaS) |
|---|---|---|
| Primary feature server | Your existing PBX | Microsoft Teams Phone System |
| How Teams connects | Teams users registered as SIP extensions on the PBX | SIP trunk routes calls between your gateway and Teams |
| Call features come from | The PBX (Call Parking | BLF | MWI | Call Transfer | etc.) | Microsoft Teams (Auto-Attendants | Call Queues | Voicemail | etc.) |
| Best for | UCaaS providers who want Teams as a softphone alongside their PBX | Providers selling SIP trunking to customers using Teams Phone System |
| Relationship model | One-to-one (each Teams user mapped to a PBX extension) | One-to-many (SIP trunk shared across Teams users) |
| Teams role | Simple endpoint / softphone | Primary phone system with full Microsoft calling features |
Product
Turn Microsoft Teams into a softphone on your existing PBX system.
White-label SMS messaging integrated directly into Microsoft Teams.
Compliance-ready call recording for Microsoft Teams.
FAQs
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Optio, neque qui velit. Magni dolorum quidem ipsam eligendi, totam, facilis laudantium cum accusamus ullam voluptatibus commodi numquam, error, est. Ea, consequatur.
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Optio, neque qui velit. Magni dolorum quidem ipsam eligendi, totam, facilis laudantium cum accusamus ullam voluptatibus commodi numquam, error, est. Ea, consequatur.
Teams Handle is a platform designed to help businesses manage their teams, tasks, and communication in one place. It simplifies collaboration.
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Optio, neque qui velit. Magni dolorum quidem ipsam eligendi, totam, facilis laudantium cum accusamus ullam voluptatibus commodi numquam, error, est. Ea, consequatur.
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Optio, neque qui velit. Magni dolorum quidem ipsam eligendi, totam, facilis laudantium cum accusamus ullam voluptatibus commodi numquam, error, est. Ea, consequatur.
