Respond faster, capture more details, and handle calls more efficiently with AI-driven automation.
TeamMate’s Interactive Voice Agents allow you to provide faster answers, make fewer mistakes, and deliver better experiences—for your team and your callers—with one simple solution.
A great customer experience starts with a fast, friendly answer to their calls. Our AI Voice Agents make that happen. These agents:
Cut Wait Times, Not Service Quality, with AI Built for Teams.
Our AI Voice Agents aren’t bolted on—they’re built in. Integrated directly into Microsoft Teams, they can handle calls where your team already works.
That means no switching apps. No retraining. Just quicker answers, happier customers, and less pressure on your staff.
Interactive Voice Agents are a solution that’s fast, familiar, and fully integrated with Microsoft Phone System.
Callers can request a person or department, and the voice agent routes them ASAP—no buttons or menus.
The voice agent detects & confirms the caller’s name, company, and callback number before transferring.
Get a clean, visual, customizable summary of the call data that matters to you in your activity feed.
Adjust calling cards to include buttons to log calls, take action, or trigger follow-ups—all in Teams.
Trigger actions in other apps, CRM updates, ticket creation, or reporting—without leaving Teams.
Need help with a caller? Share the Adaptive Card in chat and loop in who you need immediately.
Control what’s recorded, how long it’s stored, and who can access it right from Teams.
Every call is auto-logged in Teams, making it easy to track interactions, maintain records, and improve service.
Everything happens inside Microsoft Teams, using the TeamMate PBX Connector you know and love.
Our AI Voice Agents don’t just connect the call, they deliver the context, too. They gather key details, like who’s calling and why, and deliver them as an Adaptive Card right in the chat window. This allows you to provide:
Instant answers with no repeat questions.
Fewer transfers & shorter hold times.
We’re inviting a small group to use our interactive voice agents with live calls and real customers.
You’ll get to see what it can do, and more importantly, help us figure out what it should do better.
Connect any PBX to Microsoft Teams with automated Direct Routing.
Record and review Microsoft Teams calls for training and compliance.
Enable SMS and MMS messaging directly in Microsoft Teams.
Deliver Operator Connect for Teams without Microsoft certification.
