TeamMate
AI Voice Agents
Respond faster, capture more details, and handle calls more efficiently with AI-driven automation.
TeamMate’s Interactive Voice Agents allow you to provide faster answers, make fewer mistakes, and deliver better experiences—for your team and your callers—with one simple solution.
Why Interactive Voice Agents Matter
A great customer experience starts with a fast, friendly answer to their calls. Our AI Voice Agents make that happen. These agents:
- Answer instantly, with a natural voice
- Understand caller’s needs via smart, simple questions
- Send key details to your team prior to pickup
- Work within Teams Phone System, no switching apps or systems
Cut Wait Times, Not Service Quality, with AI Built for Teams.
Our AI Voice Agents aren’t bolted on—they’re built in. Integrated directly into Microsoft Teams, they can handle calls where your team already works.
That means no switching apps. No retraining. Just quicker answers, happier customers, and less pressure on your staff.
Interactive Voice Agents are a solution that’s fast, familiar, and fully integrated with Microsoft Phone System.
Key Features + Benefits
Conversational Call Routing
Callers can request a person or department, and the voice agent routes them ASAP—no buttons or menus.
Instant Caller Recognition
The voice agent detects & confirms the caller’s name, company, and callback number before transferring.
At-a-Glance Call Summaries
Get a clean, visual, customizable summary of the call data that matters to you in your activity feed.
Adaptive Calling Cards
Adjust calling cards to include buttons to log calls, take action, or trigger follow-ups—all in Teams.
Customizable Integrations
Trigger actions in other apps, CRM updates, ticket creation, or reporting—without leaving Teams.
Point-and-Click Collaboration
Need help with a caller? Share the Adaptive Card in chat and loop in who you need immediately.
Built-In Privacy Controls
Control what’s recorded, how long it’s stored, and who can access it right from Teams.
Call Tracking and Logging
Every call is auto-logged in Teams, making it easy to track interactions, maintain records, and improve service.
No New Tools, Apps, or Tabs
Everything happens inside Microsoft Teams, using the TeamMate PBX Connector you know and love.
Smarter Handoffs, Better Customer Experiences
Our AI Voice Agents don’t just connect the call, they deliver the context, too. They gather key details, like who’s calling and why, and deliver them as an Adaptive Card right in the chat window. This allows you to provide:
Instant answers with no repeat questions.
Fewer transfers & shorter hold times.
- Personalized support from the first hello.
- Better first-call resolution.
Help Shape the Future of Voice AI in Teams
We’re inviting a small group to use our interactive voice agents with live calls and real customers.
You’ll get to see what it can do, and more importantly, help us figure out what it should do better.