Resell AI voice agents under your own brand. They connect to Teams through Direct Routing and Microsoft-certified SBCs, and run on your own phone system too.
Free 30-day proof of concept for service providers.
Read the buyer's guide: Selling AI Voice Agents for Microsoft Teams →
Start from a template and edit the prompt, or build one from scratch. Inbound and outbound.
Understands what the caller needs and routes to the right person or department, replacing multi-level auto-attendants.
Captures detailed messages and relays them to the right people with full context.
Knows your calendar and books appointments.
Asks the right questions, then escalates or opens trouble tickets as needed.
Outbound calls that confirm or reschedule and update the calendar.
Joins the call as a third party and interprets in real time.
Joins the call, captures what was said and writes it back where your team works.
Start blank and write your own prompt, or edit any template.
Everything the agent needs to finish the job, and everything you need to resell it.
Card payments, warm transfer, email and SMS with templates, and webhooks.
A knowledge base (RAG), so it answers from your material, not the open internet. Plus custom templates and business listing lookup.
40+ languages, custom voices, a pronunciation guide and model selection per agent, with sub-100ms response.
Every call transcribed and summarized, with transcript sharing and secure access.
The same agent, prompt and knowledge on every channel.
White-label: your brand, your domain, your pricing, and email from your own SMTP.
The agent confirms who it's talking to before it releases information, and sensitive details are redacted from transcripts and records.
Provision agents programmatically for every customer you onboard.
The agent looks up users in the Teams directory. Adaptive Call Cards show what the caller wants while the phone rings.
Reach any CRM, ERP, ticketing or scheduling system with a Model Context Protocol (MCP) server.
An official n8n node lets any workflow start an agent, and the agent can call workflows mid-call.
A native app in the NetSapiens user portal, switched on per customer.
More →Put your cloud or on-prem PBX on the native Teams dial pad. Connect one or several PBXs per tenant.
Learn more →VoiceAutomated build and management of Direct Routing, including users, settings and call paths.
Learn more →VoiceCompliance recording for calls and meetings, including a payment (PCI) pause and resume.
Learn more →MessagingWhite-label SMS and MMS in Teams, with shared team inboxes per number.
Learn more →Through Teams Direct Routing, using Microsoft-certified session border controllers (SBCs). The agent looks up users in the Teams directory and shows caller intent on Adaptive Call Cards while the phone rings.
The AI agent and each Teams user it transfers to or works with need a Teams Phone (Microsoft Phone System) license.
Yes. It's white-label: your brand, your domain, your pricing and email from your own SMTP. Microsoft's Teams Phone Agent is sold to customers by Microsoft and can't be resold by service providers.
No. The same agents run on your own phone system, such as NetSapiens and other platforms. On NetSapiens the agent is a native app in the user portal, switched on per customer. See NetSapiens integration →
You give first-line support to your customers and escalate to TeamMate when needed.
AI Voice Agents is generally available, with 1,000+ agents running, 40+ languages and sub-100ms response time. Sensitive details are redacted from transcripts, and we will sign a Business Associate Agreement for healthcare clients.
Our buyer's guide walks through a six-point checklist and compares TeamMate with the options Microsoft shows. Read the buyer's guide →
A one-page PDF overview of AI Voice Agents: what it does, the key features and what you need to run it. Share it with your team or your customers.
Download the data sheet (PDF)See AI Voice Agents in a live demo, or start a proof of concept.
Free 30-day proof of concept for service providers.