An AI receptionist that answers your Teams Phone calls, finds out what the caller needs, and routes the call, takes a message or books the appointment. Buy it directly from TeamMate through its sales team, with a 7-day free trial.
7-day free trial. Sold through TeamMate's sales team. Works with Direct Routing, Operator Connect and Microsoft Calling Plans.
TeamMate AI Voice Agents is bought through TeamMate's sales team, and there is a 7-day free trial.
Prefer to go through your phone provider? Find a partner →
Calls reach the agent through a direct route that TeamMate creates and manages. It works the same way whether the customer uses Direct Routing, Operator Connect or Microsoft Calling Plans. The agent can sit behind your call queues and auto attendants, and it can transfer the call back to a person in Teams.
Read the guide: Teams Phone AI agents, what Microsoft offers and how other agents connect →
Every agent starts from a template and is set up for your business, or built from scratch. Inbound and outbound.
Understands what the caller needs and routes to the right person or department, replacing multi-level auto-attendants.
Captures detailed messages and relays them to the right people with full context.
Knows your calendar and books appointments.
Asks the right questions, then escalates or opens trouble tickets as needed.
Outbound calls that confirm or reschedule and update the calendar.
Joins the call as a third party and interprets in real time.
Joins the call, captures what was said and writes it back where your team works.
Start blank and write your own prompt, or edit any template.
Everything the agent needs to finish the job.
Card payments, warm transfer, email and SMS with templates, and webhooks.
A knowledge base (RAG), so it answers from your material, not the open internet.
40+ languages, custom voices and a pronunciation guide, with sub-100ms response.
Every call transcribed and summarized, with transcript sharing and secure access.
The same agent, prompt and knowledge on every channel.
Both put an AI on your Teams Phone line. They differ in how you buy, set up and pay.
| Microsoft Teams Phone Agent | TeamMate AI Voice Agents | |
|---|---|---|
| Who you buy from | Microsoft, directly. Microsoft's documentation describes no resale version. | TeamMate directly, through its sales team, or a service provider that sells it. |
| Teams Phone setups | Numbers on Calling Plans, Operator Connect or Direct Routing, per Microsoft's setup guide. | Direct Routing, Operator Connect and Microsoft Calling Plans. |
| How it's set up | Your Teams administrator creates it in the Teams admin center. | Calls reach the agent through a direct route that TeamMate creates and manages. |
| What you need | At least one Teams Phone license, a free resource account license, and Copilot Credits with a funded spending policy. | A Teams license and a Phone System (Teams Phone) license for the agent, plus Teams Phone licenses for the users it works with. |
| How you pay | By usage, in Copilot Credits. | Talk to TeamMate's sales team for its price. |
The market average selling price for an AI receptionist is about $50 to $250 per account per month. That is a market average, not TeamMate pricing. For TeamMate's price, talk to sales.
It's an AI that answers calls on your Teams Phone line, works out what the caller needs, and routes the call, takes a message or books an appointment. Microsoft sells its own, Teams Phone Agent. TeamMate AI Voice Agents is another option, and you can buy it directly from TeamMate through its sales team. Read the guide →
Yes. End customers buy TeamMate AI Voice Agents directly from TeamMate, through its sales team. Talk to sales to get started.
Yes. There is a 7-day free trial. Talk to TeamMate's sales team to start one.
Talk to TeamMate's sales team, including about the 7-day free trial. You can book a time or call sales at +1 413 331-6102.
Yes, if you use Direct Routing, Operator Connect and Microsoft Calling Plans. Calls reach the agent through a direct route that TeamMate creates and manages. It works the same way whether the customer uses Direct Routing, Operator Connect or Microsoft Calling Plans.
Yes. It can sit behind your Teams call queues and auto attendants and transfer the call back to Teams.
The AI agent needs a Teams license and a Phone System (Teams Phone) license. Each Teams user it transfers to or works with needs a Teams Phone (Microsoft Phone System) license.
Microsoft's Teams Phone Agent is bought from Microsoft and created by your Teams administrator in the Teams admin center. With TeamMate AI Voice Agents, calls reach the agent through a direct route that TeamMate creates and manages. Which one fits depends on how you want to buy, set up and support it. Compare them in the guide →
The market average selling price for an AI receptionist is about $50 to $250 per account per month. That is a market average, not TeamMate pricing. For TeamMate's price, talk to sales.
40+ languages, with sub-100ms response time.
Sensitive details are redacted from transcripts, and the agent confirms who it's talking to before it releases information. TeamMate will sign a Business Associate Agreement for healthcare clients.
Yes. Service providers also sell TeamMate AI Voice Agents to their customers, and you can buy directly from TeamMate through its sales team. Find a partner →
Talk to sales about the 7-day free trial.
Are you a service provider? See AI Voice Agents for providers.