AI Powered Voice Automation

Intelligent Call Handling for Microsoft Teams

TeamMate AI Voice Agents handle initial caller interactions automatically—identifying needs, gathering details, and routing calls with context. Answer faster, make fewer mistakes, and give your team the information they need before picking up.

What Are AI Voice Agents?

TeamMate AI Voice Agents are AI-powered assistants that answer your calls and handle initial interactions automatically. Using natural conversation, the AI agent identifies caller needs, asks follow-up questions, and gathers key information. Once the caller is ready to speak with your team, the agent routes the call to the right person with full context—so your team can respond faster and more effectively.

The AI agent works within Microsoft Teams Phone System without requiring your team to switch apps. Calls are answered intelligently, details are captured automatically, and your team stays focused in Teams.

Why the ACS Call App

Faster Answers, Better Experiences

Automate call handling to reduce wait times, capture caller information automatically, and give your team what they need to help faster.

Natural Voice AI

Conversations that sound human, not robotic. The AI agent engages callers naturally, making them feel heard and understood.

Smart Call Identification

Simple questions reveal what the caller needs. The AI learns and adapts to identify the right routing and context for each call.

Context Before Pickup

Your team receives the call with full context—caller name, reason for calling, and key details—before they answer.

No App Switching

Works entirely within Microsoft Teams Phone System. No new tools to learn. No distractions. Just Teams.

Faster Resolution

Pre-gathered information means less repeat explanation. Your team resolves issues faster because they know the full story upfront.

Reduced Call Handling Time

Eliminate time spent gathering basic information. AI handles the intake, your team focuses on resolution.

How It Works

Three Steps to Intelligent Call Handling

TeamMate AI Voice Agents answer the call, identify the need, and route callers to the right person with full context.

Caller Reaches AI Agent

When someone calls your number, the AI Voice Agent answers. The caller interacts with a natural-sounding agent—not a robotic menu.

Agent Asks Smart Questions

The AI asks follow-up questions to understand the caller's needs. It gathers key information—name, reason, account details—and identifies the right routing.

Team Gets Context & Connected Call

The call is routed to the right team member with full context displayed in Teams. They already know why the caller is calling and what's been gathered.

Use Cases

Where AI Voice Agents Deliver Impact

From customer service to sales to IT support, AI Voice Agents improve call handling across your organization.

Platform Capabilities

Built for Modern Contact Centers

Purpose-built for organizations that need smarter call handling without complicated setup.

Natural Voice Conversations

AI that sounds human and engages naturally. No robotic menus or awkward pauses.

Intelligent Call Routing

Calls route to the right team based on what the AI identifies about the caller's needs.

Automatic Context Capture

Key caller information and interaction history automatically captured and delivered to your team.

Teams-Native Integration

Works within Microsoft Teams Phone System. No separate app. No context switching. No learning curve.

Custom Prompts & Logic

Configure AI behavior, questions, and routing logic to match your organization's needs.

Call Analytics & Reporting

Track call volume, AI handling time, routing patterns, and resolution rates—all in one dashboard.

Side By Side

ACS Call App vs. Microsoft Phone System

See exactly where the ACS Call App delivers the same capabilities — without the licensing cost.

Contact Centers & Call Operations	Customer Service & Sales Teams
Manage high call volume intelligently. Reduce average handle time improve first-contact resolution and capture data automatically.	Respond faster to customers. Identify leads quicker. Keep your team focused on what matters—helping and selling.
Handle call spikes automatically with AI agents	Immediate response to inbound calls
Reduce wait times for inbound callers	Automatic capture of caller intent and needs
Automatically populate ticket systems with caller info	Sales team focuses on closing not fact-finding
Route calls with full context in seconds	Customer service team has full context immediately
Track and analyze call patterns at scale	Works within the tools you already use (Teams)

Ready to Transform Your Call Handling?

Start your free trial and see how AI Voice Agents can reduce wait times, improve context, and help your team respond faster.

FAQs

Frequently Asked Questions

Everything you need to know About TeamMate

1. What is Teams Handle?

Teams Handle is a platform designed to help businesses manage their teams, tasks, and communication in one place. It simplifies collaboration.

2. How can I add team members?

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3. Is Teams Handle suitable for small businesses?

4. Can I manage multiple projects?