Teams-Native Call Recording

Compliance-Ready Call Recording for Microsoft Teams

TeamMate Call Recording captures internal and external calls plus Teams meetings with built-in PCI-DSS pause/resume controls. Adaptive card controls in Teams let agents pause recording when customers read sensitive information like credit card numbers.

Purpose-Built for Microsoft Teams, Not a Bolt-On

TeamMate Call Recording is engineered specifically for Microsoft Teams users, compliance teams, and contact centers. It’s not a generic recording solution adapted to Teams — it’s built from the ground up to capture calls and meetings natively within Teams with compliance controls that matter: PCI-DSS pause/resume buttons, automatic pause/resume annotations, and enterprise-grade archive security.

Perfect for healthcare providers managing HIPAA requirements, financial services handling PCI-DSS regulations, legal firms needing audit trails, contact centers doing quality assurance, and any organization that needs to record calls for compliance, training, or QA purposes.

Why the ACS Call App

Faster Answers, Better Experiences

Automate call handling to reduce wait times, capture caller information automatically, and give your team what they need to help faster.

Compliance Recording

Record calls and meetings automatically with full chain-of-custody audit trails. Support for PCI-DSS, HIPAA, and other regulatory frameworks.

PCI-DSS Pause/Resume

Adaptive card controls let agents pause recording when customers read credit card numbers or other sensitive data. Compliance without friction.

Teams Meeting Recording

Capture Teams meetings alongside direct calls. Same controls, same compliance framework, centralized archive.

Adaptive Card Controls

Pause and resume directly from Teams. No hunting through menus. Agents stay in the Teams conversation while managing recording state.

Quality Assurance

Managers review calls for training, coaching, and QA. Automatic annotations show exactly when agents paused and why.

Regulatory Documentation

Automatic capture of pause/resume events, timestamps, and agent IDs for compliance audits and regulatory investigations.

Use Cases

Recording That Enables Your Business

From customer service to compliance, TeamMate Call Recording captures what matters.

Customer Service

Record customer interactions for quality assurance, training, and dispute resolution. Pause for PCI data and continue recording business logic.

Employee Training

Capture real calls for coaching and onboarding. Managers review recordings with automatic annotations showing pause events and timing.

Regulatory Compliance

Meet PCI-DSS, HIPAA, and other compliance requirements. Automatic audit trail shows exactly what was recorded and when.

Platform Capabilities

Everything You Need to Record and Comply

Purpose-built for compliance-focused organizations and contact centers using Microsoft Teams.

Teams-Native Recording

Capture calls and meetings directly within Teams. No external endpoints or third-party dialing required.

PCI-DSS Pause/Resume Controls

Adaptive cards in Teams let agents pause during sensitive moments. Automatic annotation of all pause/resume events.

Automatic Annotations

Every pause and resume is timestamped and attributed to the agent. Full audit trail for compliance investigations.

Meeting Recording

Record Teams meetings with the same compliance controls as direct calls. Centralized archive across all interaction types.

Internal & External Calls

Capture both internal Teams calls and external PSTN calls through your SIP trunk provider.

Enterprise Security

Azure-based archive with encryption at rest and in transit. Minimal permissions. No password or token storage.

Who It’s For

Built for Compliance Teams and Contact Centers

Whether you’re ensuring regulatory compliance or managing quality assurance at scale, TeamMate Call Recording is built for your team.

Compliance-Focused Organizations	Contact Centers & QA Teams
Healthcare finance legal and regulated industries that need recording with built-in compliance controls.	Customer service operations and training teams that use Teams for calling and need quality assurance recording.
PCI-DSS and HIPAA compliance requirements	Record customer interactions for QA and coaching
Pause/resume controls for sensitive data moments	Automatic annotations for manager review
Automatic audit trails for regulatory investigations	Employee training and onboarding materials
Chain-of-custody documentation	Dispute resolution and documentation
Enterprise-grade archive security	Real-time call capture within Teams

Ready to Add Compliance Recording to Your Teams Environment?

Start your free trial and see how TeamMate Call Recording captures calls with the compliance controls you need.

FAQs

Frequently Asked Questions

Everything you need to know About TeamMate

1. What is Teams Handle?

Teams Handle is a platform designed to help businesses manage their teams, tasks, and communication in one place. It simplifies collaboration.

2. How can I add team members?

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3. Is Teams Handle suitable for small businesses?

4. Can I manage multiple projects?