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UCaaS and Microsoft Teams Market Size as of August 2023

UCaaS and Microsoft Teams Market Size as of August 2023

As a company that specializes in navigating the interection of UCaaS and Microsoft Teams, we often get asked about the size of the market. Specifically, partners are interested to know just how fast Teams is growing relative to the rest of the UCaaS market.

Luckily for us, Patrick Watson from Cavell Group has just posted a blog that answers this specific question. Cavell Group is a research firm that specializes in cloud technologies and particularly Cloud Communications, working with service providers and technology vendors. As per their website, Cavell Group has specialised (the ‘s’ means they are based in the UK) in market sizing data within UC and cloud communication markets for 15 years. And so they have a keen vantage point from which to understand the market.

Here are the key takeaways related to Microsoft Teams from the blog, entitled 10 Unified Comms Facts & Stats You Need to Know.

  • The worldwide market for business voice is 467 Million users, of which 135 Million are in the United States.
  • Out of the total business voice market, 18% (84 Million) are UC users, Of those, nearly half (39 Million) are in the United States and roughly 8% (7 Million) are in the UK.
  • Out of the 84 Million worldwide UC users, approximately 20% (17 Million Users) are using Teams with telephony enabled licenses. Cisco Webex has 12% (10 million users) and Zoom has 7% (6 Million users).
  • The number of UC Users is growing at the rate of 15% Compound Annual Growth Rate (CAGR) worldwide. The US market is growing at 9.5% CAGR and Asia is growing the fastest with 25% CAGR.

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