This podcast was originally posted by Telecom Reseller here.
Viirtue and TeamMate partnership deliver best of both worlds, UCaaS functionality and Teams collaboration tools, Podcast
“We turn Microsoft Teams into a softphone that has all the features of UCaaS of Viirtue piped through, through our integration with Viirtue, so really get the best of both worlds,” says Eric Hernaez of TeamMate Technology. “Although Teams is a phenomenal collaboration tool, Microsoft phone system might not fill all the needs and compare, on an apples-to-apples basis with a true UCaaS system that has been built for that purpose as Viirtue has. So, with a tool like TeamMate, a Viirtue reseller can say… you don’t have to give up the great features you are using in UCaaS just to use Teams as your interface to make phone calls.”
“There’s a myth out there that folks have to buy Teams in its native form and that works best,” adds Dan Rosenrauch of Viirtue. The way Teams works best, if you’re going to use it as your call control platform, is when you’re able to pull in all those complex features, whether it’s things like contact centers, spoken IVR, more complex call routing that Microsoft can’t (natively) support, or if you’re just going to provide the telephony.” Rosenrauch argues that a hybrid approach to selling these solutions, combining both, is what Viirtue’s most successful resellers take.
The TeamMate PBX Connector is a unique add-on to Microsoft Office 365 which allows you to natively integrate any existing PBX Phone System into Microsoft Teams. It activates the Calls dial-pad in Microsoft Teams as a softphone on an external PBX, effectively turning Teams into a softphone. As a leading UCaaS provider, Viirtue offers innovative solutions with both wholesale and retail through agent partner and white label partner programs. “This is a long-time brewing,” says Rosenrauch about the partnership and the deepening integration of the two company’s offerings. In this podcast we learn about the partnership’s go to market strategy, which entered on making things easier for partners, and seamless for the end customer.